Returns & Refunds Policy

Summary

Every return needs a return authorization from us first. Please don't send tires back without one; we can't accept unannounced freight.

Check your delivery

Inspect the tires when they arrive, before you sign for them if you can. If anything is damaged or missing, note it on the carrier's delivery receipt and send us photos of the tires and the packaging within 48 hours. This lets us claim from the carrier and fix it for you quickly.

Our mistakes

If we send the wrong size, the wrong quantity, or a tire that does not match the description in your quote, tell us within 7 days of delivery with photos of the sidewall and tread. We will arrange collection at our cost and send the correct tires or give you a full refund, including the original shipping.

Returning new tires

You can return new tires within 30 days of delivery if you ordered the wrong size or no longer need them, as long as they are:

• unused and never mounted on a wheel,
• free of liquid ballast, sealant and any marks from fitting, and
• returned with any original labels.

You pay the return shipping, and a restocking fee of 15% of the tire price is deducted from the refund. To avoid this, send us your current size or a sidewall photo before you order and we will check the fit with you. See how to read a tractor tire size.

Used tires

Used tires are sold as described in your quote: size, brand, tread remaining and date code, with photos on request. Because every used tire is different, they cannot be returned for a change of mind. If a used tire arrives materially different from its description, for example a different size, much less tread than stated, or damage that was not disclosed, report it within 7 days of delivery and we will treat it as our mistake.

Items we cannot take back

• Tires that have been mounted, run, or filled with liquid ballast or sealant.
• Tires that have been cut, siped, repaired or otherwise modified.
• Special orders sourced for you that we do not normally supply, unless they are faulty or not as described. We will tell you in the quote if an item is a special order.
• Wheels that have been mounted, painted, welded or modified.

Cancellations

You can cancel an order at any time before it ships for a full refund. Once it has shipped, the return rules above apply.

Refunds

We refund to the same payment method you used. Refunds are issued within 7 business days after we receive and inspect the returned tires. Original shipping charges are refunded only when the return is due to our mistake or a damaged delivery.

Manufacturer warranty

New tires may be covered by the manufacturer's warranty, depending on the brand and the country of use. If you think a new tire has a manufacturing defect, contact us with photos and the DOT or serial number, and we will help you make a claim with the manufacturer.

Consumers in the EU and UK

If you buy as a consumer (not for a business) and live in the European Union or the United Kingdom, you also have a legal right to cancel within 14 days of delivery without giving a reason. Tell us by email within that period and return the tires within 14 days after telling us. We will refund the price and the standard delivery charge within 14 days of receiving the tires back or proof that you sent them. You pay the direct cost of return shipping, and no restocking fee applies, but we may deduct for any loss in value caused by handling beyond what is needed to inspect the tires. This right does not apply to purchases made for business use.

Nothing in this policy limits any rights you have under the law of your country.

How to start a return

1. Email info@tractortires.site or message us on WhatsApp at +66 62 974 8014 with your order details, the reason, and photos.
2. We reply with a return authorization and instructions for where and how to send the tires.
3. Once the tires arrive and pass inspection, we send your refund or replacement.

Tractor Tires, 18 Soi Pracha Nukul 3, Wong Sawang, Bang Sue, Bangkok 10800, Thailand.